The team behind Loans London answers by email, usually inside two business days. Anything about a loan you hold goes to the lender named on your agreement, and anything about an Ontario lender's conduct goes to Consumer Protection Ontario.
Email us
Reach us at ; there is no other channel. A correction works best with the page named and a pointer to where the right figure lives. No phone number exists and no office does either, in London, Ontario or anywhere else, because this is a publication rather than a lender, and nobody here can open your application.
Who to contact for what
Match your question to the left column and take it to the door on the right.
| Your question | Where to take it |
|---|---|
| A London detail, an Ontario rule or a dollar figure on this site looks wrong | Email us. We check it against the Payday Loans Act, 2008 and the federal regulations, correct the page and move its date. |
| Where your application stands | The platform's own support, linked in the confirmation email it sent you. |
| A payment, a due date or any loan you have already signed | The lender on your agreement, which must print its contact details and its Ontario licence. |
| A charge over $14 per $100, a refused cancellation inside two business days, a rollover, a second loan opened while one ran, or no extended plan on a third loan | Consumer Protection Ontario, the regulator licensing every payday lender and location. |
| Your rights as a borrower anywhere in Canada | The Financial Consumer Agency of Canada. |
What we cannot do
Nobody here can read your application, reshape an offer, speed up an e-transfer or call a lender for you, and your banking details never pass through us. What we can do is fix our own pages, put an Ontario rule into plain words and name the right door for everything else.
Corrections and updates
A rule change at the provincial or federal level lands here as a page edit, and the last updated date at the top moves the day the edit goes live. Start with the about page or how it works; the complaints policy describes what happens once you write.
Loan options in London
One page per product: who qualifies, how fast it funds and what to check before you sign.
